Shipping, Returns & Exchanges
We ship most of our smaller items with Australia Post and Sendle.
Larger items such as drumkits are shipped with TNT & Toll Ipec.
Shipping drum kits to Remote Areas may also incur surcharges, please get in contact if you live in a rural area.
Shipping usually takes anywhere between 1-7 days depending on your location.
Shipping - International
Shipping Cymbals Internationally is fine and will be calculated at the checkout
For International Drum Kits, Drum Hardware – please contact us for a shipping quote before placing your order.
Shipping - International
We ship our international orders via Australia Post or DHL for a premium service. International Australia Post orders take between 10-14 days to arrive.
DHL 5 days.
Individual Drum kits and drum stands are too large to ship internationally at an affordable rate. We are however able to fulfil bulk orders of multiple drum kits.
Any Rech Platinum, Atomic, Absolute, Inferno Dark, Inferno Dry, Inferno Complex, Nuclear, Stealth , Effects cymbal is guaranteed against defects in material or workmanship for a period of 2 years from the date of purchase.
Any Rech B8, Recruit cymbal is guaranteed against defects in material or workmanship for a period of 1 year from the date of purchase.
* Rech is not responsible to cover the shipping costs involved in getting a replacement cymbal.
* Rech will not replace a cymbal more than once.
Warranty Process
Email us photographs, a description of your warranty claim and your sales receipt. You can email via the contacts page.
What is Covered
Any manufacturing default such as a crack in the lathing or on the main body of the cymbal.
What is Not Covered
Dings / Dents / Flea Bites : Dents are obvious signs of overplaying and/or improper sticks selection. Mishandling the cymbal, such as dropping it during set up, is not covered under our warranty. Your cymbal most likely cracked due to a nick or ding in the edge, not due to a material defect.
Key Holed: The center hole is key holed or has spider cracks, which indicates the sleeve on the stand is worn or not used.
Edge Cracks: Edge cracks are not covered and are a result of improper technique.
Cracks Around the Bell: This is caused by mounting the cymbal too tightly, and restricting the movement of the cymbal and causing unnecessary pressure on the bell.
Returns
Refunds are only accepted if goods are returned in brand new condition as shipped.
Customer is responsible for all shipping costs in returning the item back to us. Shipping costs paid will not be refunded on change of mind.
Full refund including freight will only be given on faulty products.